Abstract
PurposeThe purpose of this paper is to critically examine the potential implications of a recent initiative in public libraries in England that sees commercial direct marketing placed in library books borrowed by users.Design/methodology/approachThe article is a reflective viewpoint around the nature of the librarian‐user relationship and discusses some of the literature in this field.FindingsThe paper finds that the initiative potentially endangers a relationship built on impartiality and user needs.Practical implicationThe paper analyses a new area of public library policy.Originality/valueTakes a critical approach to a new initiative in public libraries in England.
Published Version
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