A Bibliometric Analysis on No-Show Research: Status, Hotspots, Trends and Outlook

Cheng Wang,Yingde Li,Runhua Wu,Lili Deng,Yuehua Wan,Yong Chen

doi:10.3390/su12103997

Cheng Wang, Yingde Li + Show 4 more

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https://doi.org/10.3390/su12103997

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Journal: Sustainability	Publication Date: May 13, 2020
Citations: 4	License type: CC BY 4.0

Affiliation: Zhejiang University of Technology

Abstract

No-show is a thorny issue within the social scope. It not only affects the sustainability of service system operation but also causes heavy irretrievable losses. To maintain and develop the sustainability of service, this paper adopts bibliometric technology to reflect the current status and future prospects about no-show research. And we strive to explore and summarize appointment scheduling methods for no-show problems. The bibliometric analysis was carried out from various aspects including research areas, countries/regions, institutions, journals, authors and author keywords based on papers harvested from Web of Science Core Collection database. The total 1197 papers show that the United States is in a leading position in this field, followed by England and Canada. University of London is the most productive institution with the highest total citations and H-Index. BMC Health Services Research ranks first as the most productive journal, followed by European Journal of Operational Research and Production and Operations Management. Through the analysis of hot articles, we can conclude that how to reduce the impact of no-shows on the sustainability of service systems has become the main research direction. In addition to appointment scheduling, other effective methods are also mentioned. Further study on these methods will be a major research direction in the future.

Highlights

There are many no-show events in our daily life that may not receive widespread attention
The no-show problem may result in significant financial losses [2], which hinders the sustainable development of health care industry
This paper aims to present a general overview of the no-show issue from the following aspects: (1) trends in publishing articles with on the topic of no-show; (2) the major contributors: research fields, countries/regions, institutions, authors; (3) cooperation among countries/regions, institutions, authors; (4) journals with the highest output and highest impact; (5) articles with high citation; (6) research interests and emerging trends by analyzing the author keywords

Summary

Introduction

There are many no-show events in our daily life that may not receive widespread attention. Because thousands of identical events occur per year, these seemingly minor absences are not conducive to the sustainable development of various industries, and more importantly, no-show problems have had a huge impact on the economy, especially in the health care industry. The no-show problem may result in significant financial losses [2], which hinders the sustainable development of health care industry. In addition to health care [7], the issue of no-show frequently occurs in all walks of life, such as but not limited to: revenue management [8], engineering applications [9], education [10], service industry [11], which has caused great distress to society. It is necessary to identify why people miss their appointments and it is of great interest for us to understand what measures to implement for reducing no-shows

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