8D complaint solving method in an automotive component processing company

Abstract

The 8D Report is a method used by engineers and other specialists to solve product or process problems. The purpose of the report is to identify, correct and eliminate recurring problems. The 8D report sets out permanent corrective actions based on the statistical analysis of the problem as well as the origin of the problem. This type of report has been developed by Ford Motor Company and has become a standard in the automotive industry, especially used to solve customer complaints about non-compliant products. The name of the 8D report comes from “8 Disciplines”. These 8 disciplines are actually 8 points that delimit the steps you take if a problem or defect is observed in a process or product. Solution stages are: choice 8D team identification and responsibilities, problem description, defining of the control actions, cause analysis, defining the corrective actions and demonstration of efficacy, the implementation of corrective actions and demonstration of effectiveness, Prevention of recurrence of nonconformities and completion and signing the final report 8D.