8 - Intelligent Communication Systems

Abstract

As the communication network becomes increasingly indispensable, it becomes increasingly necessary to make the network human-friendly by applying AI, such as knowledge processing and natural language processing, to the telecommunication services. An intelligent communication system provides human-friendly telecommunication services by applying intelligent processing. Examples of intelligent telecommunication services include intelligent switching services, such as the intelligent phone or one-touch dialing; intelligent directory service, such as the retrieval of a phone number based on the subscriber's name or job category; and intelligent communication processing services, such as the interpreting telephone or media conversion. The intelligent communication system is structured hierarchically, that is, in a layered structure. The functions of the intelligent processing layer are performed by the knowledge-base system, natural language processing system, and media conversion system. The knowledge-base system provides problem-solving facilities by using knowledge in a knowledge base. The natural language processing system provides interpreting facilities and language understanding. The media conversion system provides speech-to-character conversion, sentence-to-image conversion, and vice versa.