8 - Case example of ISS: Heath Springs

Abstract

This chapter demonstrates the use of the information systems strategy (ISS) framework. The framework is used to develop an ISS for Heath Springs, a small UK manufacturer of automotive components. The chapter describes the application of the method, its outcomes, and then assesses the value of ISS to the organization. Use of the ISS framework for Heath Springs reveals that in the short to medium term its ISS is correct to concentrate on improving efficiency and effectiveness. This is vital to achieve their main strategic objective of remaining as a preferred supplier to the major customers. These customers will continue to put pressure on Heath Springs to reduce costs and to make the required improvements to the current processes. The objectives in the short to medium term are directed at the complete implementation of the materials requirements planning (MRP) system with the additional need to consider organizational, human resource, and training issues. In the long term, the SME's success is likely to be guaranteed more from closer partnerships with its customers particularly from design integration. Hence, the firm will be in a stronger position if it seeks collaborative advantage with its customers through the sharing of information.