Abstract

Abstract: The foundation of any outsourcing relationship is set out in the outsourcing contract. It should be negotiated carefully – so as to ensure the long-term success of the arrangement. It is advisable to set up a negotiation team to deal with all aspects of the contract. The team should document all discussions pertaining to the transaction. A balanced approach will lead to a better understanding of the other party’s interests, ultimately creating a harmonious long-term relationship. It is important to segregate issues into the areas of ‘Key Issues’, ‘Operational Issues’, and ‘Internal Issues’.

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