Abstract
This paper proposes a dynamic table assignment method for a restaurant to reduce customer waiting time and inequality of lengths of waiting among each customer. It is developed a simulation model to estimate remaining time until departure of each customer and the model evaluates effective sequences of table assignment to improve waiting time and availability of tables virtually. Gini coefficient value is used as an evaluation index for measuring inequality. In this paper, two conventional table assignment rules and the proposed method are described. Computer experiments are demonstrated that the proposed method is superior to the conventional model which manages to assign in First In First Out (FIFO) way or assigning smaller customer groups in priority to larger customer groups.
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