Abstract

Previous studies showed that the use of haptic feedback can improve user’s experience. However, quantitative data on driver performance are missing. This paper examines potential benefits of various feedbacks on driving performance and user’s preference: Visual feedback M, Visual and Auditory feedback (VA), and Visual, Auditory and Haptic feedback (VAH). 24 participants completed a dual‐task approach, using the Lane Change Test (LCT) as a driving task and two use cases of touchscreen tasks (Slide or Push task). Moreover, in a given condition participants had to performed a third task to increase mental workload. Results showed that the presence of the trimodal feedback VAH significantly improved driving performances compared to other feedbacks. This was observed through a decrease in standard deviations of lateral. Haptic feedbacks reduce error rates in the dual‐task, and that participants significantly preferred this trimodal haptic feedback Therefore, haptic feedback use have an objective positive effect on driver performance and on subjective user’s experience while interacting with a touchscreen interface for both Slide and Push tasks conditions.

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