Abstract
This chapter discusses what office automation (OA) is. The chapter reviews how the computing and communications technologies are being integrated with standard office equipment to create the automated office of the future. OA is the use of the computing and communications technologies to process office information electronically. OA is concerned with: (1) improving the productivity of managerial, professional, clerical, and administrative personnel, (2) interconnecting all office equipment via local and long-distance communications networks, (3) improving information flow in organizations, and (4) producing accurate information that is timely, useful, and complete. OA systems should be modular—they should consist of separate pieces of hardware and software that combine easily to solve the problems of a particular office. The OA systems should be expandable so that they can grow as needs increase. Many OA stations use windowing to keep track of several tasks at once, for example, the user may edit a document in one window and receive electronic mail in another.
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