14 - Communication without Words

Abstract

Generally, 90% or more of all communication is conveyed by means other than language, in a culture's nonverbal messages. The percentage may not be that high in communication in the sciences, but in any communication effort, the transfer of information without, or in addition to, the words must be recognized. This chapter discusses these unspoken means of communication that influence the semantic environment. In speech, every gesture and every facial expression add dimension to what is being said. With written and visual media, language beyond words is used. Symbols, spacing, colors, and other embellishments can be as important as words in written and visual communication. In speech, physical circumstances, body language, and listening habits contribute to success or failure of information exchange. Conventional symbols for organization include the placement and size of headings that constitute guideposts to lead a reader from one section of a paper to another. A great deal of variety can be accomplished with type font and other nonverbal elements in communication without color. Color simply adds another dimension to communication. The setting and body language is also an important area of concern. Listening, as well as the more tangible elements in communication without words, is crucial to the clear understanding.