Abstract
Abstract Background The Integrated Care Team for Older Persons (ICTOP) team was established in November 2017. The process of client feedback was not developed at this time. Team members received feedback from clients and families in an “ad hoc” basis. There was no formalised method of collecting data. From collating this data in a formal manner, the aim was to evaluate and reflect on the data received to improve on client experience and practice development of the ICTOP Team Methods Qualitative study design. The feedback questionnaire was adapted from the Integrated Care Team Older Persons, Community Healthcare East. It is a seven item questionnaire with an additional section for open ended comment and or suggestion for team improvement. A client-feedback form was sent to clients discharged from the ICTOP service during the months January-August 2020 inclusive (n= 97). Completed feedback anonymised forms were received and information collated (n=56). The respondent rate was 57.7%. Thematic analysis was utilised to appraise recurring themes in the open-ended section of the completed forms Results All participants agreed that they were satisfied with ICTOP intervention and were involved with decisions regarding their care. 66% of Participants also provided individual comments which were overwhelmingly positive with 7% providing recommendation for service development. All Participants would recommend this team/service to another older person. Conclusion Older people accessing integrated care delivered in their home reported a positive experience and appreciated the MDT input. Receiving feedback on the service enables the team to understand the effect and experience of treatment, interventions and interactions with our clients.
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