Abstract
Since the mid-2000s, systems, applications, tools and websites that facilitate connecting, collaborating and information sharing – often referred to as ‘Web 2.0’ – have become the norm throughout much of the Internet. Users expect to be able to connect with information in ways that are different from what was typical in the early or pre-Internet world where people were restricted to playing the role of information consumer. This shift from passive consumption to active interaction has important implications in terms of information and knowledge management.
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