Abstract
This chapter describes the concepts of quality control and quality assurance. The definition of quality is internationally accepted as the totality of features and characteristics of a product or service that bear on its ability to satisfy a given need, or more simply fitness for intended use. Quality control is the operational techniques and activities that are used to fulfill requirements for quality. It is the amount of supervision that a product is subjected to so as to be sure that the workmanship associated with that product meets the quality level required by the design. In other words, it is the control exercised by the manufacturers to certify that all aspects of their activities during the design, production, installation and in-service stages are to the desired standards. Quality assurance is a declaration given to inspire confidence that a particular organization is capable of consistently satisfying need. It is a management process designed to increase confidence in a product or service by consistently achieving stated objectives.
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