Abstract
This study is focused on identifying needs of Aviation service students using the Kano model and Timko CSC, and suggesting the direction for improving the quality of educational services. This sample was defined as first and second grade university students related to the Department of Aviation Services, and 535 valid samples were obtained from survey respondents. Kano model and Timko's CS-coefficient were calculated and visualized using R. Through this study, first of all, 8 were Attractive quality, 7 were One Dimensional quality, and 7 were Indifferent quality from 22 items in total. Second, Attractive quality was classified as 11 in the second grade and 7 in the first grade as a result of classifying the first and second grades using Kano model. Third, the meaning of high position of both Better index and Worse index is 'various benefits for scholarships'. This study shows factors of students' satisfaction and dissatisfaction. Besides, this study will be helpful to improve the quality of educational services by showing the importance of higher quality of educational services for the employment and study.
Published Version
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