무역업무에서 ChatGPT 활용의 탐색적 연구

Abstract

The application of artificial intelligence (AI) in trade can automate routine tasks and enhance efficiency, prediction, decision-making, safety, and cybersecurity. ChatGPT, which enables multilingual translation, customer service, and interaction with traders, is expected to be a game-changer that provides theoretical and practical insights for implementing AI in trade. Based on a review of previous research and interviews with trade experts, this study aims to provide a comprehensive understanding of the potential use of ChatGPT and offer theoretical and practical implications for implementing AI in trade. Although the utilization of AI can increase efficiency and competitiveness in logistics, finance, and trade transactions, policies that consider regulation, information equity, job displacement, and social responsibility, among other factors, are needed. The study also indicates that the limitations of ChatGPT's learning data and recognition abilities should be taken into account, and ethical considerations and verification procedures must be in place to ensure the accuracy and reliability of information. Finally, human judgment and decision-making must always play a crucial role in decision-making processes.