Διοίκηση Ανθρώπινου Δυναμικού Τουριστικών Επιχειρήσεων (Στελέχωση - Εκπαίδευση & Ανάπτυξη Προσωπικού) στα Ξενοδοχεία 4 και 5* της Αθήνας

Abstract

Tourism is an economic, social and cultural phenomenon that occurs when people for personal or professional reasons move from their place of origin to other regions or countries. The tourism product is a complex and multifactorial product, which is a mixture of tangible and intangible goods. Also, the tourist product is consumed at the time and place where it is produced, which affects its approach. It is well known that tourism development in a country can have a significant impact on its economy, society and culture. The tourism industry includes a variety of businesses, of which the most important and complex are the hotel units. The volume and the difference of the works that must be carried out in a hotel make necessary the coexistence of a set of interdependent parts. For the proper functioning of these departments, the administration - organization plays an important role, which aims at the fulfillment of the final goal or the desired result. Organization is defined as the structure of the core of an organism and is divided into formal or informal. The organization should be based on the principles that govern it. Business operations are constantly being improved with the help of organizational learning and modern trends. Over the years the problems that a hotel unit has to face are intensifying. For this reason it is necessary to have a remarkable and appropriate human resources. Furthermore, the competitive advantage of each hotel unit is inextricably related to its human resources. As a consequence, the right choice, the recruitment of appropriate human resources and the proper utilization of it have multiple benefits for the organization and are considered very important. In particular, human resources are the customer's first contact with the company for this and determine his satisfaction. It is worth noting that the choice of staff to follow the relevant criteria is particularly important, because a wrong choice can have disastrous consequences for the future of the organization. The contract of hotel employees includes four categories, the salary of which is higher than the National General Collective Labor Agreement (NGCA). The recruitment process in hotels and other tourism businesses is common. For companies that employ staff, it is essential to have a safety technician and occupational doctor. An important function of a hotel business is the training and development of human resources. It is important that the training of human resources is multifaceted and aims at enriching and updating existing knowledge. In addition, it is necessary for individuals to develop as personalities and to develop their character so that they are able to manage and adapt to any changes. In order to achieve the above, the training should be carried out by experts and follow specific process.