코로나-19 상황에 따른 온라인 강의 서비스품질의 중요도 및 만족도 분석

Abstract

This study applies online lecture service quality factors to IPA analysis, analyzes importance and satisfaction, and prepares and analyzes the epidemic corona era through classification of maintenance items, concentration items, low priority items and excess items to demonstrate. Provide the data. I have a research purpose to do it. In this study, a population was set for students who participated in university online classes by reinforcing social distancing in the corona-19 outbreak, and a questionnaire was conducted centering on college students in the G area from January to February 2021 using a convenient sampling method. I did. A total of 220 copies were used for the final study. Among the sub-factors of the importance of online lecture service quality, learning accessibility (M=4.41) was the highest, and learning convenience (M=4.31), administrative services (M=4.29), teaching methods (M=4.27), and learning usefulness (M=4.09). As for the sub-factors of online lecture service quality satisfaction, learning accessibility (M=4.13) was the highest, teaching method (M=4.10), learning usefulness (M=4.03), administrative service (M=3.96), and learning convenience (M=3.95). First, there is currently an important and satisfactory strength, but it must be maintained and supplemented for continuous competitiveness. Second, a plan to increase the acceptance rate, such as familiarity with the viewing manual, database server, and update, should be sought, and academic management should be planned in accordance with the technical limitations of online. Third, it should not be neglected regardless of the results of the professor