Abstract
This study proposes a research model that investigates knowledge sharing as a partial mediator of the effects of perceptions of organizational politics (POP) and political skill (PS) on service innovation behavior. In addition, the current study assesses the moderating effect of PS on the relationship between POP and knowledge sharing. This study employed a time-lagged design. Specifically, data were obtained from 269 hotel frontline employees in Seoul in two waves, within one month time intervals. Hotel frontline employees’ service innovation behavior was rated by their immediate supervisors. As hypothesized, whereas POP reduces knowledge sharing, PS fosters knowledge sharing, which in turn increases service innovation behavior. PS has a moderating effect on the relationship between POP and knowledge sharing such that higher levels of PS increases knowledge sharing. Knowledge sharing has a partial mediating effect in the relationship between POP and PS and service innovation behavior. The study concludes with discussions of the empirical findings, theoretical implications, and managerial implications, and limitations and future research avenues are also offered.
Published Version
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