СУЧАСНІ ІНФОРМАЦІЙНІ ТЕХНОЛОГІЇ В УПРАВЛІННІ ЛОГІСТИЧНИМИ ПРОЦЕСАМИ

Abstract

The work is devoted to the urgent problem of introducing new information technologies to increase the competitiveness of a logistics company. On the example of the Odessa branch of the well-known German transport company Hellmann, a model of the company’s business process was built to analyze the existing information flows. To facilitate the analysis, it was decomposed into four parts. The article provides a detailed diagram of the key process. Based on the analysis of the diagram, shortcomings are identified (a huge amount of time is spent on manual operations) and the need to use cloud technology to improve it is shown. A model of an information system based on the Amazon Web Services (AWS) platform using Google disk storage is presented. Amazon provides infrastructure services (virtual servers, storage) and platform-level services (cloud databases, cloud software, cloudless server computing, and development tools). Chatbots on Google Drive provide communication with customers and employees. The model containing cloud services provides the consumer with access to the use of information technology platforms: operating systems, database management systems, middleware, development and testing tools hosted by a cloud provider. In this model, the entire information technology infrastructure, including computer networks, servers, storage systems, is entirely controlled by the provider, while the provider determines the set of platform types available to consumers and the set of controlled platform parameters. The consumer is given the opportunity to use platforms, create their virtual copies, install, develop, test, operate application software on them, while dynamically changing the amount of consumed computing resources. Convenience and versatility of access is ensured by the wide availability of services and support for various classes of terminal devices (personal computers, mobile phones, Internet tablets). This solution significantly simplifies the business process, eliminates disadvantages and gains additional business benefits that will increase the competitiveness of Hellmann.