현장 사례를 통한 위기협상 발전 방향에 관한 연구 - 협상가 인터뷰를 중심으로

Abstract

Since the 2010s, negotiation practices within the Korean Police Force have seen substantial advancements. Negotiation teams managed by each provincial police department and those at the national investigation headquarters handle initial responses at scenes. The increased visibility and recognized importance of police negotiation teams have led to more frequent dispatches of negotiation officers and significant successes, such as in the hostage situations in Hapcheon, South Gyeongsang Province, and a bakery in Gangnam District, Seoul. However, a persistent preference for tactical responses over trust in crisis negotiation often dominates on the ground, indicating the need for further improvements. The National Police Agency conducts in-depth training sessions biannually to enhance the capabilities of professional negotiators, while provincial police departments focus on basic negotiation training through local educational institutions. Nonetheless, there is a significant shortfall in the training provided to commanders overseeing these operations, resulting in inadequate communication. The reduction of training programs at police educational institutions since 2024 has raised concerns. This study aims to analyze opinions from scholars and practitioners who were directly involved in or active in crisis negotiations, such as the 2017 Hapcheon hostage incident, to identify the challenges encountered in the field and suggest potential improvements.