Abstract
The current state of development of information technologies is considered in the article. The views of domestic and foreign scientists on the use of information technology in the management of restaurants are highlighted. The needs of consumers, respectively, of the basic and additional services provided by restaurants are analyzed. It is determined, focusing on the research of scientists and the specifics of the restaurant business, that for restaurants the automated management system is a set of integrated subsystems that create an effective environment for employees, customers and business partners, and help improve business management. The components of the process of organization of the restaurant industry and the unified information database of the restaurant are singled out, as well as the problems that may arise due to the inadequate management system. The main software packages, the functions of which include the automation of the restaurant management system, which are presented on the domestic market, are analyzed. From the whole list of information technologies aimed at the management of restaurant establishments, the most popular are such business automation systems as “R-Keeper”, “B52®Restaurant”, “Parus-Restaurant”, “iikoRMS”. The component modules of the selected software complexes of automation of the restaurant management system, their features and functional capabilities are characterized. It is determined that the automation of the management system of restaurants is usually through the formation of a computer management system (Restaurant Management System), which serves the restaurant cycle in two areas: service (front-office) and management (back-office), and provides the ability to continuously monitor the work of all structural units of the institution, analyze and forecast the results of its activities. The main advantages of the automated restaurant establishment over other establishments of the service sphere, thanks to introduction of information technologies which will form the flexible mechanism of management of business processes and adaptation in the market of service services are allocated.
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