포스트 코로나 시대 학교상담자의 효과적인 비대면 상담 기술과 제한점 탐색

Abstract

Purpose: This study investigated non-face-to-face counseling skills that could be effectively utilized by school counselors in the post-COVID-19 era, aiming to enhance their counseling competence. Methods: To achieve this objective, a sequential exploratory mixed methods design incorporating both quantitative and qualitative research approaches was employed. A total of 13 school counselors with extensive experience in non-face-to-face counseling participated in the study, and they were categorized into three groups based on educational stages: elementary, middle, and high schools. Focus Group Interviews (FGI) were selected as the qualitative research method to collect data on the usability, effectiveness, and limitations of non-face-to-face counseling skills that have been employed over the past three years. Data collected from FGIs was analyzed according to the roles based on the National Model by the American School Counselor Association. Additionally, a questionnaire was developed to assess the usability and effectiveness of these skills, ensuring objectivity of effective non-face-to-face counseling skills and distribution later in the field. Results: Subsequently, a survey targeting proficient school counselors in non-face-to-face counseling was conducted to perform descriptive statistical analysis. Six effective non-face-to-face counseling skills related to instructional aspects were found along with five limitations. Additionally, five effective counseling skills related to appraisal and three limitations were identified, as well as six effective counseling skills and five limitations pertaining to counseling-relevant skills. Conclusion: Based on the research findings, effective counseling skills and limitations for school counselors in the post-COVID-19 era were discussed and recommendations for theirapplication were suggested.