КОММУНИКАТИВНЫЕ АСПЕКТЫ ДЕЯТЕЛЬНОСТИ ЭКСПЕРТА-КОНФЛИКТОЛОГА

Abstract

The article reviews the peculiarities of an expert-conflictologist's practice. The importance of the estimation of the client's expertise needs is analyzed through concrete case histories to correctly choose objectives of the expertise that influence the further content and structure of the expert-conflictologist's activities. The article describes some of the obstacles encountered by the expert that are posed by the people involved in the conflict. The author gives the recommendations as to how to manage communications between the expert and the respondents, as well as with the other sources of important information. It is pointed out that the manner of communication of the expert and the people involved in the conflict should not lead to the deterioration of the current situation or to the uncontrolled influence on it, that is, the expert while choosing the techniques and methods of the research should be guided by the principle aimed at minimizing the interference. The article also surveys the specifics of conducting the conflict resolution expertise in the region, as well as the necessity for the expert to directly communicate with the customer- as the decision maker to influence the situation- to specify the objectives of the expertise. The author suggests the stages for the expert's activities to guide the expert. The article reviews the peculiarities of the sociological survey that accompanies the conflict situation in the region. The practicability for the focus group questionnaires before the group interview to provide their repeated filtration for the additional information is proved. The specifics of conducting the focus group with the local 'public opinion leaders' are considered. The importance of maintaining the confidentiality of the results of the expertise upon its completion and simultaneously the possibility — with the customer's permission — to publish some of its results after a certain period of time are pointed out. The author deems it expedient to standardize the conflict resolution expertise and to turn it into the procedure with controllable completeness, reliability, and accuracy. The communicative aspects are considered to be of prime importance in the activities of the expert-conflictologist, and the ones that in the long run will guarantee the successful conducting of the expertise from formulating its tasks to their implementation.