ЭВОЛЮЦИЯ МЕНЕДЖМЕНТА РЕСУРСОВ В СИСТЕМЕ МЕНЕДЖМЕНТА КАЧЕСТВА

Abstract

The article examines the genesis of resource management in the system of standards dedicated to quality management. It was found that most publications consider the quality management system as a tool to improve the organizations’ efficiency without detailing the elements of this system. Basing on the analysisof different versions of quality standards, the differences in the methodological approach of different versions of standards from 1994 to 2015 were identified. Various approaches to the place and role of resource management have been identified, ranging from mere mention to assigning a leading role in financing the implementation and operation of quality management systems. At the same time, national adaptations of international versions of quality standards have their own nuances of translation and interpretation. The terminology and differences between resource control and resource management are identified, since the latter term is broader. However, in the latest version of the quality management system standards, the term resource management has been simplified and replaced by resource provision. The constituent elements of the resource management system are identified. The original composition this system, in addition to human resources, organizational environment and infrastructure, was supplemented with knowledge and resources for monitoring and measurement. It is the last elements that come to the fore for the successful long-term functioning of the organization in the conditions of market competition. The goals of the leadership in the genesis of different versions of the standards are established and the terminology in the resource management system is clarified. The interconnection of the process approach based on risk-based thinking in the latest version of the standard allows re-evaluating the role of resource management. The use of risk management tools and a systematic approach will allow the company’s managers to focus on the strategy and tactics of implementing the quality management system.