카지노 리더⋅구성원의 교환관계가 잡크래프팅과 인게이지먼트에 미치는 영향

Abstract

Due to the impact of COVID-19 over the past three years, most casino companies in Korea have experienced a significant loss in sales, the departure of key personnel, and organizational downsizing. Particularly, the issue of key personnel leaving casino companies, while an inevitable survival strategy during the pandemic, now poses a major challenge for businesses due to the resulting shortage of high-quality labor. To address this issue, company members must find personal meaning in their work and fully engage with their responsibilities, and the relationship between leaders and the members they oversee should be strengthened. Thus, this study aimed to elucidate the effect of leader-member exchange (LMX) on members' job crafting and engagement, and to examine whether members' core self-evaluations moderate the relationship between LMX and job crafting. We employed structural equation modeling to analyze the relationship between the independent variable (leadermember exchange), the mediating variable (job crafting), and the dependent variable (engagement), and used SPSS Process Macro's model 4 and model 7 to analyze the moderating effect of core self-evaluation. The survey participants were employees of domestic casino companies, selected as the study population. Over three weeks, from July 3 to July 23, 2023, we distributed 270 surveys through both online and offline methods, and analyzed the 255 responses collected. The findings are as follows: First, LMX was shown to impact members' job crafting. Second, the job crafting of members was found to influence engagement. Third, LMX was found to affect members' engagement directly. Additionally, the mediating role of job crafting in the relationship between LMX and engagement was confirmed. Lastly, it was determined that members' core self-evaluation moderates the relationship between LMX and job crafting. Therefore, to enhance human resources post-COVID-19, casino companies should implement and manage the concepts of LMX, job crafting, core self-evaluation, and engagement within their management practices.