항공 객실 승무원의 잡 크래프팅과 핵심자기평가에 관한 연구

Abstract

This study examines the influences of flight attendants’ job crafting on positive psychological capital and core self-evaluation. The purpose of the study is to provide implications on increasing the quality of cabin service in the future. The study surveyed flight attendants from domestic air flight companies during one month from July 1st to 31st, 2019. The questionnaire was completed with a self-administered method. A total of 319 questionnaires were collected. After excluding the incomplete or dishonest questionnaires, 309 surveys were used in the analysis. We used a snowball sampling technique for collecting data. The results indicate that cognitive crafting and job crafting pose influences on positive psychological capital, and relation crafting, cognitive crafting, and job crafting exert influences on flight attendants' core self-evaluation. Positive psychological capital had a significant influence on core self-evaluation. The mediating role of positive psychological capital was identified between cognitive crafting, job crafting, and core self-evaluation. However, mediating effect was not found between relation crafting and core self-evaluation. The results indicated that through job crafting, the formation of cabin attendants’ active attitude would increase individuals’ positive mind, confidence in challenges and strengths in core self-evaluation.