Применение проектных и процессных подходов на примере крупнейших банков Российской Федерации

Abstract

The article contains materials on the periodization of the application and development of project and process management in the banking sector of the Russian Federation in 2008–2021. Based on modern ideas about the economic (financial) crisis as a factor in stimulating innovation, including the banking sector, the author examines the consequences of the 2008–2009 and 2014–2015 crises and the corona crisis 2020-2021 as one of the answers to them - the introduction of project and process approaches by banks to improve banking processes. The author reveals the impact of the crisis (2008–2009) on the development and implementation by the largest banks of innovative technologies based on lean manufacturing approaches (Lean), the creation of their own production systems, as well as brief conclusions on the results of the application of lean management. The impact of the crisis of 2014–2015 is considered to stimulate innovation of commercial banks using the innovative Agile project approach, an innovative process approach based on the BPM (Business Process Management) model and other similar models. Process management and time-to-market reduction using the Agile approach are of particular relevance in the context of declining margins of the banking business and/or focusing on the best customer experience of leading Russian banks. Particular attention is paid to the innovations of 2020–2021, focused on the implementation of the ecosystem approach in the banking sector. The financial crisis caused by the coronavirus pandemic (corona crisis) has greatly accelerated the social, economic and geopolitical processes taking place in the world, and it will be easier for those organizations that have wide product and service lines and create ecosystems that form a seamless customer experience. Project and process management discussed in the article are used in most of the largest Russian banks and their ecosystems at the present time.