서비스 기업의 사회적 지원과 직무열의와의 관계: 일-삶의 균형의 매개효과, 조절초점의 조절효과

Abstract

Social support is one of the most important concepts by which people can cope with stressful events. Social support is defined as information from others that one is loved and cared for, esteemed and valued, and part of a network of communication and mutual obligations. Most of the researchers typically focus on specific support transactions involving the seeking and receiving of help through instrumental, or emotional support also a source of social terms, supervisors and co-workers. The purpose of this study is to investigate the effect of social support(supervisor, co-worker) on work engagement, and the work-life balance(WLB) mediate between social support and work engagement of service employees. Also, regulatory focus(promotion, prevention) moderate between social support and WLB. Working with a sample of 346 service employees in South Korea, regression and Process macro for SPSS are employed to test research hypotheses.BR The findings are as follows. First, social support is positively related to work engagement and WLB. Second, WLB is positively related to work engagement. Third, WLB mediated between social support and work engagement. Fourth, regulatory focus especially promotion focus moderate between social support and WLB. Finally, WLB mediation effect is greater if high on promotion focus as conditionally indirect effect are supported. Based on these findings, we conclude that social support is critical antecedent of work engagement and WLB. Therefore service organizations should consider practical practice to develop strong social support within the company to enhance service employees’ WLB and work engagement. Also, it is clear that if high on promotion focus, WLB mediation effect is greater than low on promotion focus. Promotion focus is concerned with advancement, growth, accomplishment, and the strategic inclination to make progress by approaching matches to the desired end-state. So that we would that key aspect of motive that regulatory focus theory has emphasized.