Розробка напрямів забезпечення дієвості публічного управління як основи соціально-економічного розвитку України

Abstract

The purpose of the article is to substantiate the leading directions of ensuring the effectiveness of public administration in Ukraine, which will allow achieving sustainable socioeconomic development of the country and ensuring the provision of quality services to its population. The importance of effective activity of public authorities to ensure the stable operation of the system of public management and administration in the context of reforms and martial law in Ukraine is proved. The author, on the basis of a thorough study of the quality of service provision to citizens, an evaluation of the efficiency of the work of government bodies, as well as in face of the need to increase the level of professional competence of their staff, identified a significant number of unresolved issues and novel problems in the activities of public authorities that have worsened in the process of implementing reforms in Ukraine. Based on the assessment of the answers of respondents from different regions of Ukraine regarding the level of performance of tasks in the main areas of responsibilities of public authorities, in the course of an online telephone survey areas in which difficulties often arise and areas where solving these difficulties is problematic are identified as follows: the provision of administrative services, human resource management, and human resource management policies. The analysis of factors that influence the increase in the efficiency of public authorities made it possible to identify the main directions of improving their activities: increasing the level of competence of the staff of public authorities and introducing new procedures in the activities of public authorities, in particular quality management systems in accordance with the requirements of ISO 9001: 2015. It is substantiated that the introduction of a quality management system into the overall management system of public authorities will allow to most fully meet the requirements of citizens for the provision of services and increase the efficiency and effectiveness of government bodies. It is revealed that the use of trainings has a positive effect on increasing the level of professional competence of government personnel and on the efficiency and effectiveness of public authorities in general. Therefore, in order to ensure the efficient and effective activities of public authorities and increase the effectiveness of team interaction between the staff of these bodies, it is proposed to conduct team-building trainings using modern information technologies. Conducting these trainings will improve the skills of teamwork of public authorities to provide quality services to citizens, create a positive socio-psychological climate in the team and, as a result, ensure the improvement of the activities of public authorities. The proposed directions will ensure an increase in the effectiveness of the public administration system in Ukraine and will allow achieving sustainable socioeconomic development of the country and providing quality services to its population.