Abstract
The article analyzes such a modern hotel innovation as a voice room control system, and also investigates the implementation of this system in hotel management. Existing examples of the implementation of this innovation in the world and in Ukraine were analyzed. The prospects for its development have been determined. Global companies that provide hotel room voice control services are considered. The characteristic features of the operation of the hotel, which has the function of voice control of the room, have been determined. The main possibilities and advantages of the most modern technologies of voice control of the number from those available on the market are considered. A set of voice control functions, which are necessary for solving many tasks in the management of a hotel enterprise, has been studied. It is determined under what conditions the company can receive additional income from the voice control system. The advantages of implementing innovation in hotel management and the benefits for the hotel administration and customers are summarized. The voice control system consists of a smart speaker and smart devices controlled by specialized software. With the help of voice commands, guests will be able to control the temperature and air conditioning of the room, audio-visual systems, order food in the room and tickets for events or transport, leave audio feedback about the stay to the hotel administrators. Also, this system will help to conduct analytics based on the services provided, conducted surveys and feedback. Voice control system can include voice concierge functions so that guests can instantly receive the necessary information related to their stay at the hotel, as well as the ability to quickly contact the administrator. This system also helps free the staff from routine issues and pay more attention to the processes that need their attention. The system is built on a modular basis and the hotel can independently choose the functions that should be in this software, as well as create new ones together with a team of specialists according to its own requirements. For example, an enterprise can choose a module for ordering meals from a hotel restaurant using voice commands.
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