Abstract
The purpose of this study was to investigate the effect of job demand on job burnout for airline cabin crew members, and to empirically investigate the moderating effect of self-development opportunities in their relationship. As a result of hypothesis verification, it was found that in the effect of the airline cabin crew’s job demand on job burnout, emotional demand and work overload, which are sub-factors of job demand, had a significant positive (+) effect on job burnout. In addition, as a result of the verification of the moderating effect of self-development opportunities, there was no moderating effect in work overload, a sub-factor of job demand, but it was found that it played a statistically significant moderating role in emotional demand. Therefore, this study is meaningful in that the results of this study can be used as basis data for the human resource management of airlines, and that the direction of the strategic aspect to increase organizational competitiveness was presented.
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