Abstract
The quantitative research method is used in this research that aims to determine the effects of emotional labour, job characteristics and job demands on job burnout with counterproductive behaviour. The respondents in this research are nurses with a population of 160. The size of the sample was taken as much as 100 respondents, with a probability sampling method specifically for simple random sampling. The questionnaire was used for data collection. The analysis technique used in this research is the analysis PLS (Partial Least Square) method. The results of this study indicate that (1) emotional labour has an effect on job burnout with a path coefficient of 0.751. (2) job characteristics have an effect on job burnout with a path coefficient of 0.231 (3) job burnout has an effect on counterproductive behaviour with a path coefficient of 0.951 and (4) job demands have an effect on job burnout with a path coefficient of 0.687.
Highlights
Hospital is one of the service industries engaged in health services that have strategic tasks and roles with an emphasis on recovery, healing, and efforts to improve patient health status
The results of this study indicate that (1) emotional labour has an effect on job burnout with a path coefficient of 0.751. (2) job characteristics have an effect on job burnout with a path coefficient of 0.231 (3) job burnout has an effect on counterproductive behaviour with a path
This study found that there is a significant relationship between these variables, emotional labour, job characteristics and job demands on job burnout with counterproductive behaviour
Summary
Hospital is one of the service industries engaged in health services that have strategic tasks and roles with an emphasis on recovery, healing, and efforts to improve patient health status. According to Skakon et al (2010) job burnout is an important area of study because controlling stress and fatigue have been found to affect employee well-being and has become a common thing among health care employees with characteristics of the work environment such as high workloads or overtime work that can affect the work atmosphere and affect patient satisfaction. The company's target that has not been achieved to reduce job burnout can be caused by several factors, including emotional labour which is a role demand that requires employees to hide the emotions they feel and display work emotions that are regulated in display settings as part of the service
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
