언어폭력을 경험한 응급실 간호사의 이직의도에 미치는 영향요인

Abstract

The purpose of this study was to identify the factors that influence turnover intentions of emergency nurses who have experienced verbal abuse. The subjects for this study consisted of 158 nurses work at small and medium-sized hospitals and general hospital. The collected data were analyzed according to frequency, percentage, mean and standard deviation, t-test, one way ANOVA, Scheffé test, Pearson Correlation Coefficient and Multiple regression. The research found that the factors that effects of emergency nurses’ turnover intentions were emotional labor(β=.291, p<.001), age(β=-.251, p=.042) and nursing satisfaction(β=.185, p=.012). The explained variance for turnover intention was 24.3%(F=11.102, p<.001). In conclusion, in order to decrease the turnover intention of emergency nurses, various efforts are needed, to prevent situations in emotional labor. And in order to reduce emotional labor, diverse efforts are needed to avoid verbal abuse situation systematically. Institutional measures should be made to improve the working environment and treatment of emergency nurses and reduce turnover intention.