스포츠 지도자의 감정노동과 직무소진, 프리젠티즘의 관계 연구

Abstract

The purpose of this study is to investigate the relationship among emotional labor, job burnout, and presentism of sports leaders. The study subjects used data from 173 sports leaders working in Gyeonggi-do using the convenient sampling method. For data processing and analysis, confirmatory factor analysis, reliability analysis, correlation analysis, and structural equation model analysis were performed using the SPSS 22.0 program and AMOS 22.0 program. Based on the derived results, the following conclusions were obtained. First, surface behavior and internal behavior, which are sub-factors of emotional labor of sports leaders, had a significant effect on job burnout. Surface behavior was identified as an antecedent variable to increase job burnout, and internal behavior was confirmed as an antecedent variable to lower job burnout. Second, surface behavior and internal behavior, which are sub-factors of emotional labor of sports leaders, had a significant effect on presentism. Surface behavior was identified as an antecedent variable to increase presentism, and internal behavior was identified as a antecedent variable to lower presentism. Third, job burnout had a significant effect on presentism. It was confirmed that job burnout plays a key role as a variable to increase presentism. Therefore, in order to lower presentism, it is necessary to come up with a way to lower job burnout.