Abstract
Current trends in the system of public relations indicate the development of innovative technologies in management, in turn, the widespread introduction of information and communication technologies stimulates further work on the maximum availability of administrative services. One of the topical issues of modern Ukrainian jurisprudence is the issue of settlement of social relations that were formed during the last period of development of the Ukrainian state - the period of independence. These processes were accompanied by the replacement of Soviet models of society, the adoption of positive world experience, the ratification of international regulations, the rules of which were gradually implemented in the Ukrainian system of law and legal relations. In fact, the article is devoted to one of such issues - the administrative and legal aspects of the activities of mediators, as well as the forms in which it is carried out. The establishment of the institute itself stimulated research on mediation by specialists in various fields of scientific knowledge, and falls in the second half of the XX - early XXI centuries, but within the national legal system, and therefore research of this institute in Ukraine intensified in the late 1990s and are of great relevance today. This is due to systemic transformational changes in society, the formation of information, democratic, legal society, reform of public administration, the judiciary, decentralization processes and more. Mediation is one of the forms of resolving administrative and legal disputes. To achieve this goal it is necessary to implement the following tasks: to explore the categorical meaning of the concepts "forms of administrative activity", "mediation agreement", "mediator"; to formulate own vision of problems of forms of administrative activity of the mediator. The formation of a clear understanding of the basic categorical apparatus and mechanisms for the implementation of norms in the field of mediation is the key to further development of this institution in our country. The study found that mediation is the best way to resolve conflicts as the most acute contradictions, based on modern research of society, the state, aimed at the development of civil society institutions. This type of dispute resolution is currently gaining popularity in the world. The analysis of the situation in the field of mediation in Ukraine makes it possible to identify a set of problems that require further regulation, the formation of quality human resources, ie entities that provide mediation services.
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