Abstract
The author has proposed a model for the technical operation of residential buildings, which considers two main functions for maintaining the housing stock: scheduled preventive inspection and repair of technical facilities, as well as the elimination of sudden malfunctions of technical equipment, in particular emergency ones. It is believed that the work team can begin scheduled preventive maintenance and inspection only when all requests for sudden malfunctions have been satisfied.
 To conduct the study, the theory of queuing is used - one of the probabilistic methods.
 The main parameters of the model are: the average time between the occurrence of equipment malfunctions, the average time for eliminating such malfunctions, the average time for preventive inspection and repair of one technical object. Based on the methods of queuing theory, the characteristics of the system are determined that determine the quality of its work, as well as the boundaries of changes in parameters at which the system copes with the work from the standpoint of one or another criterion.
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