노인맞춤돌봄서비스 현장에서 ICT 활용과 사회복지 종사자의 전문가 윤리 기반 실천경험 연구

Abstract

The use of science and technology and ethical considerations have recently been applied to the field of social welfare, and professional ethics for social welfare workers is emerging as a major task. In order to actively reflect these changes of the times, the ‘Korean Code of Ethics for Social Workers’ was revised in 2023 to strengthen the scientific and technological ethical standards of social workers. This study explored the meaning and limitations of social worker professional ethics for dedicated social workers who provide ICT services, focusing on customized care services for the elderly. In addition, directions for the use of science and technology and the professional development of social workers were proposed. To conduct this research In-depth interviews were conducted with five social workers working in customized care services for the elderly and analyzed using a qualitative case study method. As a result of the study, it was analyzed that 1) “Recognition of the need for training related to the use of ICT care devices and insufficient ethics education system”, 2) “Ethical issues that prevent workers from developing expertise and expanding services related to the use of ICT”, 3) “Ethical issues due to the structure of ICT safety support services that require sacrifices of workers”, 4) “Ethical issues due to personal information protection infringement and absence of alternative services that occur when responding to safety support”, 5) “Providing ICT devices with low technological acceptability to clients It was analyzed as an “ethical problem that arises from its use.”Based on the results of this study, policy and practical approaches and alternatives were presented to improve social welfare expertise related to the use of science and technology.