Развитие системы менеджмента качества вуза

Abstract

The paper considers the independent assessment fundamentals of the learning service quality at the institutional level, provided by the country’s higher educational establishments, in particular, the university’s quality management system. The work analyses the difficulties in developing and confirming the compliance of the quality management system of domestic universities, caused by introducing unilateral sanctions by the EU countries and the United States. It is proposed to resolve the identified problems by selecting and implementing national models of quality management systems in the university control system with the prospect of confirming their compliance with national authorised certification bodies. As a national model, a standard model of the universities and colleges’ quality system (ENQA & ISO 9000) is considered, which retains its relevance at present. The ISO 9000 & ENQA model has been developed and adapted to the specifics of domestic management of an educational organisation. The presence of methodological accompanying documentation for the ISO 9000 & ENQA model is noted, which allows the university to independently develop, implement and assess the quality system, conduct an audit while preparing for state accreditation. The expediency of developing the quality system of an educational organisation on the basis of the considered national model of the quality management system is substantiated.