한국 공무원의 조직침묵에 관한 연구

Abstract

This study aimed to identify the causes of the phenomenon of silence among public officials using the Conservation of Resource Theory. The study categorized types of silence into acquiescent, defensive, prosocial and adaptive silence as dependent variables and set up citizenship pressure, ‘Nun-chi’, job stress, and job engagement as independent variables. The results analyzed through a survey of 400 south korean public officials showed that citizenship pressure had a positive relationship with acquiescent, prosocial, and adaptive silence. Job stress had a positive relationship with acquiescent and defensive silence, while job engagement had a negative relationship with aquiescent and defensive silence, and nun-chi showed a positive relationship with defensive and adaptive silence. In particular, the interaction between citizenship pressure, job stress, and job engagement revealed that job stress amplified the escalation of acquiescent and defensive silence prompted by citizenship pressure, while job engagement mitigated it. This study holds theoretical implications in clarifying the dynamics of silence occurrence within public organizations.