Abstract
The paper addresses the development of emotional intelligence and its impact on the employees' success. It links soft skills with emotional intelligence and contains the review of the theory of basic emotions proposed by Robert Plutchik, methods of its use and its relevance in HR management for managers and workforce. The paper describes the properties of emotions and emotional reasoning, role and importance of the employees' emotional competence, as well as ways to trigger necessary emotions in the audience. It analyses the development of emotional intelligence studies of foreign and national researchers and determines two emotion management approaches.
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