역할 과부하와 과업 수행의 관계

Abstract

This study aimed to examine the in-depth mechanisms of the relationship between role overload and task performance by investigating whether different types of recovery experiences would explain or modify the relationship. Specifically, we tested moderated mediation models where active recovery experiences (i.e., mastery and control) would moderate the indirect path from role overload to task performance via passive recovery experiences (i.e., psychological detachment and relaxation). Participants were 277 employees in South Korea who did not take a day off on the first survey day who completed a two-wave online survey before and after the weekend. These results showed that role overload during a week was negatively correlated with passive recovery experiences during the weekend. There was a significant moderating effect of control between relaxation and task performance, but the exact nature of interaction differed from our hypothesis, such that relaxation rather hindered task performance in low control, while there was no significant relationship in high control. Based on these findings, we discussed implications of this study and suggested directions for future research.