이비인후과 비대면 로봇 진료를 위한 UX 디자인 연구

Abstract

In a face-to-face medical environment where masks are taken off in a continuous COVID-19 infection environment, medical staff and patients are exposed to respiratory disease infection environments. The purpose of this study is to propose a concept design according to non-face-to-face robot treatment in otolaryngology for the prevention of respiratory diseases and infectious diseases for patients and medical staff by analyzing the face-to-face treatment environment by approaching from a UX perspective. First, the literature and cases were investigated, and patient experiences, observations, interviews, and treatment environments were conducted through visits to the otolaryngology hospital. Second, a design concept was derived through face-to-face treatment environment analysis and a non-face-to-face robot treatment scenario was presented. Third, we proposed a concept design for an otolaryngology robot treatment room according to a non-face-to-face robot treatment scenario. As a result of the study, the three key words for design direction development were derived by analyzing the collected data as spatiality, observability, and usability of treatment. According to three keywords, the treatment method process, treatment room layout, unit chair, and robot treatment UI for otolaryngology robot treatment were designed. The problems derived from the Master device and the Robot system of Main and Sub to operate the treatment robot more precisely will proceed to follow-up research. The patient wants to see the doctor in the hospital for treatment. In order for non-face-to-face robotic treatment to be implemented in otolaryngology, a gradual shift from face-to-face treatment is required. When the patient and doctor are interviewed through a glass window in a separate space, and when the robot medical experience becomes common, it is converted to an online questionnaire, suggesting the possibility of non-face-to-face robotic treatment and remote treatment. This study approaches from the UX point of view, suggests concept design, and finds solutions to problems, and places significance on the functional aspect of concept design development from the research results, where problems are found again. It is expected that non-face-to-face medical services will be developed.