공공도서관의 시각장애인 서비스 경험의 개선 방향

Abstract

In recent years, public libraries have enhanced services for the visually impaired, yet challenges persist with the current barrier-free offerings. This study aims to investigate the experience of visually impaired individuals using public library services. Focused on five public libraries from the 'PISA International Library Construction Ranking,' the research involves surveys targeting the visually impaired to assess the current status and service design issues. Employing the AHP analysis method and service blueprint, the study proposes directions for improving public library service design. Research findings indicate a subpar service experience for the visually impaired, limiting their activities due to inadequate barrier-free services. By identifying their actual needs and utilizing the Service Blueprint, we provide practical design suggestions for creating a comprehensive barrier-free environment in public libraries.