Abstract
The article considers modern models of consumer behavior depending on the market situation in society: models of a rational consumer of the neoclassical school, a model of a socio-economic person, neoinstitutionalism, the doctrine of "libertarian paternalism" and a marketing model of a black box. A method for substantiating consumer behavior based on the concept of marketing experiences is proposed. The behavioral characteristics of people are considered on the example of generations BB, X, Y and Z. It is substantiated that it is the value basis that has formed among representatives of generations BB and Y that continues to have a significant impact on social networks and “opinion leaders”.
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