РОЗВИТОК ПРОФЕСІЙНИХ КОМПЕТЕНЦІЙ МЕНЕДЖЕРІВ МЕТОДОМ КОУЧИНГУ

Abstract

The article is devoted to the description of coaching sessions for client managers with the aim of developing professional competencies (corporate, communicative, functional and managerial). The content of each session, the activities of the coach-mentor and managers are covered. The coach-mentor's work tool is the questions presented here as guidelines for working on competencies. The basic GROW model is described, which includes four stages of work: 1) goal setting, 2) analysis of the current situation; 3) development of options for achieving the goal; 4) implementation and control. The contents of the checklists, which aim to help managers form certain models of behavior at workplaces (checklists "Ability to accept criticism", "Ability to process information") are covered in detail. The coaching model "ABC technique" (feedback from failure) is also described, the purpose of which is to find errors in the work performed and draw appropriate conclusions. In the process of working on failures, managers answered the following questions: what business situations and why do they perceive them as failures; what specific knowledge, abilities, skills and other resources does the manager lack; how to solve a difficult situation; which of the colleagues is an ally, and which is a pest; how to minimize the harmful influence of colleagues; what is the desired result; creating a clear algorithm of actions at the workplace to achieve the desired result. The results of the implementation of the coaching program in the context of changing the level of development of professional competencies (in the experimental and control groups of managers) are presented. The effectiveness of the program was tested by the Wilcoxon test. All parameters, according to the given results, have changed significantly (as the asymptotic significance is less than 0.05), except for the last one (atmosphere assessment). The conclusion follows from this: the coaching program for the development of professional competencies of managers working with clients is effective.