Abstract
This article describes the formation and development of quality management as an integrated system. The author considers the theory and methodology of quality management since the early XXth century to the present day and describes the main problems encountered in the process of quality management system, as well as the ways to overcome them.
Highlights
Abstract: this article describes the formation and development of quality management as an integrated system
describes the main problems encountered in the process of quality management system
Defense of the Ministry of Emergency Measures of Russia”, Russia, Khimki; postgraduate SAEI of HE “Moscow City Pedagogical University”, Russia, Moscow
Summary
Аннотация: в настоящей статье представлено описание развития менеджмента качества как целостной системы. Рассматриваются теории и методология менеджмента качества с начала XX века и до сегодняшних дней. Рассмотрены основные проблемы, возникающие в процессе внедрения системы менеджмента качества, а также предложены пути их преодоления. Ключевые слова: менеджмент качества, методология менеджмента качества, стандарты ISO, основные проблемы внедрения системы менеджмента качества
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