요양보호사의 조직정치지각이 서비스 질에 미치는 영향

Abstract

The purpose of this study was to examine the relationship between organizational politics perception and quality of long-term care services among care workers, and to verify if the perception of organizational silence and job satisfaction serve as a parallel multiple mediating effect. Data was collected through a questionnaire survey of 230 care workers in Daegu Metropolitan City and analysis was conducted using descriptive analysis, correlation analysis and parallel multiple mediation model analysis. The main results of this study are as follow. First, it was found that organizational politics perception of care workers does not negatively impact the quality of services directly. Second, it was found that perception of organizational silence and job satisfaction have a full mediating effect, on the relationship between organizational politics perception and quality of services. Based on the overall novel findings, this study suggests strategies to increase the quality of long-term care services are necessary.