ЕФЕКТИВНІСТЬ ВИКОРИСТАННЯ АВТОМАТИЗОВАНИХ СИСТЕМ У ГОТЕЛЬНИХ ПІДПРИЄМСТВАХ

Abstract

In the context of globalization, international hotel chains are large and complex complexes of functional associations. The analysis of modern publications on this topic is analyzed and briefly presented. In order to ensure the successful positioning of the company in the market of hotel services, it is necessary to regulate the coherence of these functional associations. This article absolutely completely considers the effectiveness of using automated systems in hotel enterprises. The possible prospects of introduction of innovative technologies in the field of hospitality are completely summarized. Information technology is constantly and dynamically evolving and covers a wider range of sectors of the international economy, hospitality is also gaining benefits. Hotel management software is subject to constant improvement and transformation, creating optimal conditions for improving the efficiency of international hotel chains in the context of globalization. Presented PMS, which are popular today and graphically display all available modules with detailed descriptions. The advantages and disadvantages of existing automated control systems are presented. Demonstrated how in the globalization of the service sector software systems for the management of international hotel chains have a number of advantages. The article shows how they facilitate the work of hotel staff, require administrative processes, as well as provide an opportunity to expand the operational activities of international hotel chains. Now hotel managers, as well as the entire travel service, are under pressure from the pandemic, the need to reduce staff and support the quality and operational activities of the company, under the same loads. The decision to remove such a burden is to carefully integrate the PMS into the market environment to reduce costs and maximize efficiency. Automated management systems increase customer loyalty, satisfaction and service delivery. The authors made a detailed comparison of the two most popular PMS in the modern market and offered a choice for different types of consumers.