여성 호텔 조직원의 직무 스트레스에 대한 이해

Abstract

This study was to understand the characteristics and formation process of female hotel employees’ job stress. In-depth interviews were conducted with a total of 13 former and current female hotel employees, and the applied thematic analysis method was utilized to analyze the interview transcripts. Hobfoll's conservation of resources theory was used to analyze and interpret the results. The three themes derived from the analysis were 'conflicts with the bosses who have stereotypes about women', 'perceptions and experiences of the structured and rocentric organizational culture', and 'acceptance of the androcentric culture and loss of self-esteem’. From the results, it is inferable that female hotel employees’ job stress expands and intensifies as individual male bosses’ prejudice and stereotypes against women spread within and to the organization, eventually leading to the acceptance of androcentric culture and loss of self-esteem. The results show that female hotel employees’ job stress is mainly attributable to the androcentric cultural structure recognized and internalized through their interaction with male bosses. It was found that the cause of job stress was internalized as the sense of helplessness amplified through the process in which individuals' prejudice and stereotypes against women expand to the organizational level. This study not only contributes to improving the theoretical understanding of the meaning and cause of female hotel employees’ job stress but also provides practical implications for hotel human resource management.