ВПЛИВ ПСИХОСОЦІАЛЬНИХ ЧИННИКІВ НА РОЗВИТОК СТРЕСУ ПРАЦІВНИКІВ

Abstract

Purpose. Determining the impact of the presence of psychosocial factors on the development of stress among employees when performing production tasks to develop recommendations for reducing their impact. Methodology. To identify stress resistance, some methods were used to determine «Resistance to stress», and to find out their relationship to work, the «Burnout Syndrome» questionnaire was used. The applied methods were developed by specialists of the Institute of Psychology named after H.S. Kostiuka. Based on the recommendations of the ISO 45003:2021 standard, a special questionnaire has been developed to determine dangerous psychosocial factors that lead to the appearance of stress in a worker, the answers to which were evaluated on a Likert scale with points from 0 to 4. Results. The developed system for assessing psychosocial factors will enable users to systematically observe the state of psychological health of employees, the psychological climate in the organization, respond in a timely manner to expected problems, and develop preventive and corrective actions to normalize the situation. The results of the study showed that the majority of respondents (61 %) determined the presence of unrealistic deadlines set by their managers. Another largest group of occupational hazard factors is «aspects of work organization», where almost 39 % of participants complain about overtime work. It was determined that 82.2 % of employees struggle to maintain a work/life balance, and 17.8 % feel imbalanced due to the need to work in their free time and the negative impact of work on the ability to recover. Scientific novelty. The relationship between the development of the stress load and the group of factors called «aspects of work organization» in terms of setting unrealistic deadlines for the performance of a given number of production tasks has been established. Practical significance. As a result of the research, it has been found out that in order to improve the psychosocial climate and reduce the level of psychosocial risks, it is necessary to: balance work in the field of psychosocial support at the enterprise; increase the level of stress resistance of employees; improve their mental health; improve the efficiency of the enterprise. Keywords: psychosocial factor, questionnaire, stress, social factors, work organization.